Urk.

[reymonkey]

Uhhh... I need advice, if anyone has any. My MP3 player is very, very dead. We're not talking about a dead battery here, we're talking dropped dead mid-song and is now an inert piece of metal and very expensive circuitry. It wasn't dropped or shaken or anything, it was in a pocket at the time. I think it had about half battery strength, and now it won't turn on again, and the computer doesn't notice when I plug it in the USB port.
Sansa e260 and I hate to have to send it to the manufacturer when I've only had it since November and it was an Xmas present from my parents...

Comments

[hemlock-martini.livejournal.com]

I'd say, contact the manufacturer and see what they charge for repair. It should still be under warranty.

[reymonkey.livejournal.com]

Yeah... I'm gonna have to give in and set some time aside to call them because they don't respond on the website, or if they do they're taking their sweet time about it.

[justdbear.livejournal.com]

Once those things break you basically send them in for replacement or trash it. Call the manufacturer and get a replacement is my advice.

[reymonkey.livejournal.com]

The hell if I'm trashing it. Heh. I guess there's not much I can do but contact the manufacturer. I feel worse about all this because it was a gift from my parents, not that there's a lot of logic to that...

[justdbear.livejournal.com]

:) Well, gifts are always better than run of the mill objects. Just realize that warranties are there for a reason and that's because it is a machine with moving parts inside and outside and anything with moving parts eventually will break down-some just faster than others. Obviously it was not able to take the abuse you gave it in it's short life (how dare you) hahahaha.

Really though, it's probably been defective all along, waiting for the perfect time to stop and cause problems. Just contact them and get a new one sent, I am sure your parents would rather you have a working item than a broken gift. :)

[reymonkey.livejournal.com]

Waaah! Yeah, I did drop it once or twice but nothing that seemed to affect it at the time. Those kinds of things are usually designed to withstand a little abuse. I'm just distressed over what to say when my parents ask how I'm enjoying it. My dad asks me that every damn time I talk to them on the phone.
Also there's the matter of setting aside time to play the on hold game with Sandisk, since I don't see any return procedures on the webpage.

[justdbear.livejournal.com]

My brother and my mom both have Sansas. They are great little machines.

Maybe you could just tell your parents that you were thouroughly enjoying it sooo much...before it just died and you have to call and find out what's wrong with it. They may just be ok with that...may not...or you could just get the replacement and never tell them about it at all, just keep saying how great it is. :)

[reymonkey.livejournal.com]

Bah, I'm just being wibbly, don't mind me. I have to say that the hassle of dealing with the company is a turnoff, and I'm guessing your brother and mom don't have any experience with that. I registered and sent a support request monday. Today I checked my inbox there again and had one new message- a survey to ask me how I'm enjoying my Sansa product. They haven't acknowledged my support request yet.

[justdbear.livejournal.com]

I can't say any of us have any experience with sansa tech support, but as many electronics as I have had to call warranty on, I know what being on hold is all about. The longest I have been on hold was for about 45 minutes, then they hung up and I had to call back and be another 27 minutes. Blech. That was memorex, but I think they have got better since I have had to call them, my sister had to call them once and got through in about ten minutes. Anyhow, good luck with it however you choose to go about it.

[dragonfare.livejournal.com]

Have you tried resetting it? My MP3 players (Creative Zens) freeze every once in a while. I stick a paper clip tip in the little hole, and presto, it resets, rebuilds the library, and I'm good to go.

[reymonkey.livejournal.com]

There's no little hole to stick a paperclip into, unfortunately. It was an excellent thought though.

[dragonfare.livejournal.com]

Darn!

I assume you've done a web search. (I had an iPod, and a web search turned up all kinds of information. All of which, unfortunately, boiled down to "It's dead, return it to Apple.")